SMS Terms

Useful messages about your visit, with your permission.

Effective October 26, 2026

Crybaby customer-service texts

Crybaby Hospitality LLC, doing business as Crybaby, uses text messages to answer individual questions and communicate about reservation requests, confirmations, changes, and cancellations. This program is for customer service, not promotional messages.

Choosing texts

You may opt in by giving staff permission after they explain the program. Providing a phone number alone does not enroll you. You can also text us to start a conversation when the service is available. Consent is not a condition of purchase or making a reservation.

Frequency and cost

Message frequency varies with your questions and reservations. Message and data rates may apply under your mobile plan. Messages may be delayed or unavailable because of carrier or service conditions; carriers are not responsible for delayed or undelivered messages.

Stopping messages or getting help

Reply STOP to unsubscribe. You may receive a message confirming the opt-out. Reply HELP for help, or email hello@cry.nyc or call (646) 586-9150. You can also contact us through these channels to withdraw permission or update your number.

Reservations and privacy

An inquiry does not guarantee a table; a reservation is confirmed only when our team confirms it with you. Keep your contact details current and tell us if you no longer control a number you provided. Our Privacy Policy explains how we handle your information, including our commitment not to share mobile information or SMS consent for others’ marketing.

Service availability

Our text service is being set up. For now, please use Instagram, email, or phone to reach us. Opting in does not guarantee that texts will be available.