Privacy Policy
A little care for the details you share with us.
Effective October 26, 2026
Who we are
Crybaby Hospitality LLC, doing business as Crybaby, operates the wine bar at 153 Bowery, New York, NY 10002 and this website, cry.nyc. This policy covers information collected through this website and our customer questions, reservation, and text-message services.
Information we collect
When you contact us, we collect the name, email address, phone number, messages, and reservation details you choose to provide. If you opt into texts, we keep a record of that choice, the consent wording shown to you, and when and how you gave permission.
Our hosting and security providers may process technical information such as your IP address, browser information, requested pages, and request time to deliver and protect the website.
How we use it
We use your information to answer questions, manage reservation requests, communicate about your arrangements, document messaging permission, honor opt-out requests, and protect our services. Submitting a reservation inquiry does not itself confirm a booking.
Sharing and text-message privacy
We do not sell or rent personal information collected through this service. We do not share this information, including phone numbers, text-message opt-in information, or SMS consent, with third parties or affiliates for marketing, promotional, or lead-generation purposes.
We may use service providers to host and secure the site, deliver email or text messages, and help us respond to your requests. They may process information as needed to perform those services for us. We may also disclose information when legally required or necessary to protect rights and safety. These operational disclosures do not permit third-party marketing using your mobile information or SMS consent.
Your text-message choices
Text updates are optional. We send customer-service and reservation messages with your permission; message frequency depends on your requests. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also contact hello@cry.nyc or (646) 586-9150 to withdraw consent or get help. A confirmation of your opt-out may be sent. See our SMS Terms.
Website services and external links
The site uses managed hosting and Cloudflare for delivery and security. Fonts are served with the website. Instagram, Apple Maps, Google Maps, and other external links take you to services with their own privacy practices. This website does not have an inquiry form or an embedded social feed.
Keeping and protecting information
We retain information for as long as needed to respond to requests, manage reservations, document consent and opt-outs, and meet applicable obligations. We restrict access to customer information and use reasonable technical safeguards. No storage or transmission system can be guaranteed completely secure.
Requests and contact
To ask about your information, request a correction or deletion, or raise a privacy concern, email hello@cry.nyc, call (646) 586-9150, or write to Crybaby Hospitality LLC, 153 Bowery, New York, NY 10002. We may need to verify your request and retain certain records where required.
Changes
We may update this policy as our services change. The effective date above identifies the current version.